Grooming Policies
At Michael’s Barkery, your pet is very important to us and we would like to assure you that every effort will be made to ensure your pet’s grooming experience is safe and as pleasant as possible. Safety comes first for everyone – people as well as the animals – during the grooming process.
Aging and Special Needs Pets
The stress of grooming may result in immediate or latent medical issues including death particularly in older dogs or dogs prone to stress. Michael’s Barkery will take responsible care of your pet and the owner agrees not to hold Michael’s Barkery responsible for any medical effects resulting from grooming services.
Accidents
Although accidents are very rare, there is a risk when dealing with animals. Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quickening of nails, strains etc. In most cases this can happen when an animal is wiggling or moving around. Your pet's safety and comfort is our number one priority. In the event an accident occurs, the owner will be notified of the accident. If the accident is serious, we will handle it as an Emergency as outlined below.
Appointments
The owner agrees to be on time for their apointment. If the owner is more than 15 minutes late it may become necessary to reschedule the appointment. However, every effort will be made to accommodate depending on how "full" the schedule is on the day of the appointment. If the appointment results in a cancellation/reschedule the "Cancellation Fee" will apply.
Cancellations & No Show Policy
Cancellations made less than 48 hours of scheduled appointment time or does not show for their scheduled appointment will be subject to a service fee of 50% of scheduled services and will need to be paid in advance of your next appointment. Exceptions for emergencies will be considered on an individual basis.
If an owner is more than 15 minutes late it may become necessary to reschedule the appointment. However, every effort will be made to accommodate depending on how “full” the schedule is on the day of the appointment. If we are able to accommodate, you will incur a $15 late drop off fee, but if the appointment results in a cancellation/reschedule the “Cancellation Fee” will apply.
Emergency
In the event of an unexpected emergency and is in the best interest of your pet, you agree to giving Michael's Barkery permission to obtain immediate veterinary treatment for your pet should it be deemed necessary by staff. We will do our best to contact you first, then take your pet to our Emergency Veterinarian. All expenses for veterinary care are the responsibility of the pet's owner.
Fleas
In the event it is discovered a pet has fleas, the owner agrees to be responsible for an additional $10 - $20 charge for a flea bath, depending on the size of the dog. If the condition is extreme Michael’s Barkery reserves the right to refuse service due to the potential health problems posed to other pets and groomers.
Intact Dogs
Females in heat cannot be in the grooming salon. Any dog showing up on the day of their appointment in heat will still be subject to the cancelation policy, and a 50% charge.
Matting
See full policy here.
Photographs
Michael's Barkery may use before and/or after photos of your pet for our website, Facebook, or promotional materials.
Pre-existing Conditions
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Please make sure to alert us of any current or past issues so that we can provide the best and safest care possible for your pet. Michael’s Barkery will not be held responsible for any pre-existing conditions discovered during grooming. The owner also understands that grooming can aggravate pre-existing conditions that the pet may have including but not limited to heart disease, seizure disorders and arthritis.
Safety
The owner is responsible for informing Michael’s Barkery of any behavioral issues a pet may have including but not limited to aggressive tendencies, biting or being dog aggressive. If owner fails to notify us of any potential danger or behavioral issue, the owner will be liable for all medical fees, out of work compensation, as well as any and all property damage. We will make every effort to groom uncooperative pets, however, if we believe the pet or groomers are at risk Michael’s Barkery reserves the right to refuse grooming services or to stop grooming services at any time to protect the health and safety of the groomer or pet. A soft muzzle may be used for both the safety of the groomer and pet.
Veterinary Care
Should veterinary care be necessary as a result of any services rendered by Michael’s Barkery, Michael’s Barkery must be notified within 48 hours of such care. Reimbursement for such care will be at the sole discretion of Michael’s Barkery.
Vaccinations
In order to ensure the safety and health of all pets, we do require every pet to be current on their Rabies and Distemper (DHPP) vaccinations.
Read more here.
